Case 104
Case 104
What happened? Long-term client suddenly wants to leave the collaboration citing “lost connection” and “misalignment.”
Why? Emotional dissatisfaction, possibly internal strategy shift.
Client wants: Clean break, no conflict.
We want: Clarity, closure, and potential future goodwill.
Our strengths: Positive history, trusted partner.
Weaknesses: Emotionally caught off guard.
Client’s strengths: Controls project direction.
Weaknesses: Doesn’t have a replacement yet.
Compromise: Offer soft offboarding with support during transition.
Tough approach: Remind of contractual obligations for notice and data handover.
Backup plan: End calmly, leave door open.
Compromise strengthens future relationship. Tough stance may close it. Peaceful exit builds trust.
Respond with understanding. Offer options. Step back for 48 hours. Then follow up with closure roadmap.
Think about what details are missing, what should be clarified, and what additional strengths and weaknesses each side might have.